Company: Reliance Health
Location: Lagos State, Nigeria
Industry: Health Technology
Job Type: Remote
🌍 Overview
Reliance Health is a technology-driven healthcare company on a mission to make quality healthcare delightful, affordable, and accessible across emerging markets. Operating in Nigeria, Egypt, Senegal, and beyond, they deliver comprehensive health plans through an integrated model that combines telemedicine, affordable health insurance, and a network of proprietary and partner healthcare facilities. Founded in 2016, the company has grown into one of Africa’s leading health-tech players — and they’re hiring.
This opportunity is suitable for candidates who are bilingual (French and English), people-focused, and passionate about delivering excellent customer service in a fast-paced, remote-first environment. The position involves being the first point of contact for French-speaking customers and stakeholders — responding to inquiries, resolving complaints, supporting health plan decisions, and ensuring every interaction leaves the client satisfied. If you’re wondering whether to take a contract role to get your foot in the door, this one comes with competitive pay and strong benefits — making it worth your consideration.
⚙️ Key Responsibilities
- Respond promptly to customer inquiries, requests, and complaints from French-speaking clients while maintaining a friendly and professional tone.
- Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans.
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
- Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services.
- Communicate courteously with clients (individuals and SMEs) across all assigned platforms in French and English.
🎓 Requirements
- Bachelor’s Degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Proficiency in French (spoken and written) — this is a core requirement for this specific role.
- Basic proficiency in Microsoft Office tools.
- Willingness to work on shifts, including weekends.
- Excellent interpersonal, written, and verbal communication skills in both French and English.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments.
- A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
Not sure how to position yourself well when applying? Check out these tips for passing aptitude tests in Nigeria — many healthcare companies include assessments as part of their hiring process.
💼 Work Structure & Compensation
- Salary: Not Stated
- Work Mode: Remote
🧾 How to Apply
Interested candidates should APPLY HERE
Application Deadline: May 21, 2026
Source: Workable (Official Company Job Board)
Still preparing your applications? Here’s a helpful guide on what to do if you keep getting rejected after job interviews in Nigeria — a must-read before your next submission.
If you’re fluent in French and looking for a remote role that puts your language skills and customer empathy to real use, this is one of the better opportunities out there right now.
If this plug helps you get the job, share it with others — I wish you luck! 🍀
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